Find where your collections communications are leaking, in two to four weeks.
A fixed-fee review of the collections communications strategy for one product, with prioritised recommendations. No platform commitment required.
Heads of collections and credit at lenders, retail credit providers and collection agencies who want evidence before they invest.
One product and its communications strategy, chosen with you. Focused enough to go deep and come back with specific fixes, not general observations.
Rapid, two weeks: the strategy and its overall results.
Full, four weeks: adds results by customer segment and by message.
Four places communications leak value.
All four are reviewed for the one product in scope.
Channels and contact rules
Which customers are contacted on which channel, and whether the rules reflect who is falling behind today.
Timing and frequency
When contact happens in the arrears cycle, how often, and where it is too early, too late or too much.
Sequencing and wording
The order of messages and what they say, read from the customer's side as well as yours.
How results are measured
Whether the measures in use, including kept-rates, show real recovery or only activity.
Short, structured and focused.
- 1Week 1
Agree the scope
Agree the product, receive the communications strategy documentation and a data extract, and hold the first interviews with the people who run it.
- 2Weeks 1–2
Review and analysis
Review that product's communications strategy (channels, timing, sequencing and wording) and its results against your data.
- 3Final week
Findings session
Findings session with your leadership team: where value is leaking, why, and what to fix first.
The timeline starts once the data extract and strategy documentation are in hand, and depends on the people who run the strategy being available for interviews in week 1.
- A findings report for the product reviewed
- A prioritised list of practical recommendations
- A 90-day action plan
Fixed and agreed upfront, so there are no surprises.
Analysed in your environment or on anonymised extracts. Confidentiality and data retention are set out in the engagement agreement.
What happens after the diagnostic?
The 90-day plan is yours to run with your own team. If the findings point to how the communications are set up on your collections platform, a Platform Health Check looks at that configuration for the same product. If they point to where collections intelligence would help, a proof of value with Leera Synapse tests it against a control group before you commit to anything. Other products can be reviewed the same way.
Find out where your communications are leaking.
Book a 30-minute call. We will agree which product to look at and whether the rapid or full diagnostic fits.