Insights / Kept-Rate vs Promise-to-Pay
Why promise-to-pay can be misleading
An agreed arrangement can still create cost if it breaks. Broken arrangements trigger re-contact, renegotiation, escalation, customer frustration and delayed recovery.
Why kept-rate matters
Kept-rate measures whether payment arrangements are sustained according to agreed terms. It is a stronger indicator of collections quality than promise-to-pay alone.
How Leera Synapse supports kept-rate
- • More relevant prioritisation
- • Affordability-aware engagement
- • Behaviour-informed treatment
- • Configured, compliant outreach
- • Outcome measurement against an agreed baseline