Methodology
How outcomes are assessed.
Leera Synapse works with each client to define an agreed baseline, relevant performance measures and an outcome-assessment approach suited to the portfolio and implementation scope.
Engagement
How relevantly and effectively customers are reached and engaged.
Arrangement quality
Whether repayment engagement is more sustainable over time.
Portfolio performance
Recovery outcomes assessed against an agreed client baseline.
Operational efficiency
Whether effort is focused where it makes the greatest difference.
Detailed measurement design is shared during qualified proof-of-value planning and under NDA where appropriate.
Agree the measures that matter to you.
We'll define the baseline and outcome-assessment approach with your team during proof-of-value planning.